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Here are answers to a few Frequently Asked Questions .
WHEN CAN I EXPECT DELIVERY OF MY ORDER?
We package and ship your order as quickly as possible, normally within one to three business days. Shipping may be delayed if your order is placed over a holiday or weekend. Please note - our mail order department is closed for e-mails on Sunday and Monday. If you send us an e-mail on Sunday or Monday regarding your order, we may be able to respond over the weekend, but normally we will not be able to respond until Tuesday. If you need to talk to us right away, please call US (253) 582-7455.
International shipping can take anywhere from 7 to 10 business days or longer depending on your area.
Please note our International shipping charges that appear in your order are an estimate. We can't really know what it will cost to ship your order until we package and weigh the order. If at all possible, we will issue a refund for any excess shipping that was paid. If the shipping is more than the amount charged, you will receive and e-mail and invoice for the difference.
International Custom Fees, Import Taxes, Duties and Other Fees
PLEASE NOTE - Shipping charges do not include taxes or duties collected by your country. If you have a concern about whether or not these will be collected and what the charge would be, please contact your local post office or taxing authority.
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Shibori Dragon does not charge these fees, and we have no advance knowledge of or control over the amount of the fees. All such fees are the responsibility of the purchaser and are not included in the shipping charges quoted to you during your purchase, either online or via telephone. Please contact your customs office for information about additional fees that may apply. If you refuse delivery on a package, you are responsible for the return shipping costs, as well as any outstanding duties, fees, tariffs or taxes.
IF YOUR ORDER IS RETURNED TO US BECAUSE TAXES, DUTY, VAT OR OTHER CHARGES HAVE NOT BEEN PAID, A 20% RE-STOCKING FEE WILL BE DEDUCTED BEFORE ANY MONIES ARE REFUNDED TO YOU FOR THE ORDER.
We do not ship to the following countries/regions (except when sending to an APO or other USA military address): Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Poland, Romania, Russia, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, and Yemen.
Shibori Dragon reserves the right to not ship to certain countries and/or regions at our discretion.
If you would like to know our policy on a particular country not listed above please feel free to ask us by sending an email to firstname.lastname@example.org.
Please include your name, country shipping to and postal code if it is known.
This is an estimate of how long it will take for you to receive an order from the time that your order ships. We try to ship all orders within 1 - 3 business day from the time an order is received. If there is any further delay in shipment, other than an item noted as out of stock, we will contact you of the possible delay.
APO's - Approximately 5 - 10 business days from the date that your order ships.
AUSTRALIA & NEW ZEALAND - Approximately 5 - 10 business days from the date that your order ships.
CANADA - Approximately 2 - 6 business days from the date that your order ships.
UK - Approximately 4 - 7 business days from the date that your order ships.
Please Note: We do not gift wrap international orders due to strict Customs regulations.
Have a question about shipping your order? For the quickest response (usually within 24 hours) send us an e-mail at email@example.com or call us at 253-582-7455.
Please be sure your e-mail service will allow you to receive our e-mails. Many international e-mail services will block our e-mails from being received.